1. Is there wheelchair access? 

Unleashed Events strive to provide a welcoming, comfortable, accessible environment that is safe and easy to use for all attendees.  We do our best to make sure events are accessible for everyone, however, this varies depending on the venue, so please check with us before booking your ticket. 

2. Can I advertise my own event?

There is a no canvassing rule in place. If you wish to advertise you must ask a member of staff prior to the event. If you do not you may be asked to leave. 

3. Does my child need a ticket?

Yes. Under 16's benefit from reduced admission, however everyone MUST have a ticket in order to gain entry.

4. Will food and drink be available?

Most of our venues do have a selection of food and drink available. However, please do check on the event page for each venue as this may vary.

5. My tickets haven't arrived yet, what should I do?

Tickets are sent recorded delivery, please be patient as tickets may take up to 3 days to arrive. If you have not recieved your tickets 7 days before the event please email us at [email protected]

6. Is there a cash machine on site?

This will vary between each event, please check with the event pages for more information on this. 

7. Can I pay by card at the venue?

All entry fees must be paid for in cash, and although some businesses may accept card not all do. Please ensure you bring enough cash with you for the day.

8. Can I come in costume?

YES! Part of these events is that you can come along in anything you feel comfortable in. We also have a costume competition for all ages at every event, so please do come along in your best costume!

9. My costume has a weapon, can I use it?

All costume props must be cosplay safe. If we feel your prop is not cosplay safe you may be refused entry. 

10. What is your costume weapons policy?

Simulated or costume weapons are allowed as a part of your costume. No functional weapons are allowed at Unleashed Events. Projectile costume weapons (costume firearms) must be rendered inoperable. Projectile costume weapons (costume firearms) must be clearly identifiable as such and must not resemble real firearms. Bows must not be strung and arrows must be stored in a quiver or similar container at all times. Bladed weapons must not be made from metal at all, plastic, wood and foam are acceptable. These rules are for inside the venue only.

11. What are the advantages of advance tickets? 

Your ticket allows you to enter the event at 10am instead of the advertised 11am. Once you arrive the crew will advise you of which queue to join with your advance tickets. Crew are easily identifiable. 

12. What must I do with my advance tickets? 

Please put these tickets in a safe place, we are really sorry but we can't replace any lost tickets at all. 

You must bring these tickets with you to the event. Proof of purchase will not be accepted for entry; it has to be the actual ticket. If you do not bring the tickets and you wish to attend the event you will have to pay cash on the day. 

The tickets you have purchased are exclusive to the event you have chosen and are non-transferable to other events. 

Please check your tickets thoroughly, any discrepancies in your order must be reported via email within 24 hours of receipt. 

Please note: 

There are no refunds on your tickets other than those permitted by your statutory rights. 

Due to work and personal commitments guests can cancel their appearance at any time. This is something Unleashed Events have no control over and cannot be held accountable for. 

If you have any questions then email: [email protected]